Frequently Asked Questions

Ordering

How do I place an order?
Browse our catalogue, add items to your cart, and proceed to checkout. You can check out as a guest or create an account.

Can I modify or cancel my order after placing it?
Contact us as soon as possible at ppz.customersales@gmail.com or via WhatsApp. We'll do our best to accommodate changes before your order ships.

Payment

What payment methods do you accept?
We accept secure online card payments through Paymob.

Is my payment information secure?
Yes. All payments are processed through Paymob's encrypted, PCI-compliant payment system. We never store your full card details.

Shipping

Do you ship internationally?
Yes, we ship to Egypt and worldwide. See our Shipping Policy for details.

How long does delivery take?
Delivery times vary by destination and product. Estimated times are shown at checkout.

Returns

What is your return policy?
We accept returns within 14 days of delivery. See our Returns Policy for full details.

Sizing

How do I find my size?
Check our Size Guide for detailed measurements for each product category.

Contact

How can I reach customer support?
Email us at ppz.customersales@gmail.com or message us on WhatsApp at +20 109 474 0861.